Valuetech

Telecom

Telecom QoE

Mobile network operators in a competitive market need to know the customer-perceived experience of their network, not only what the counters report.

01

Telecom QoE on the mobile network

Element-level counters describe what the network delivered. They can all be within target while a subscriber gives up on a page. We measure experience as the customer meets it, and tie each degradation back to the configuration change, congestion window or fault that caused it, so investigation starts from a cause rather than a hunch.

  • Experience measured at the level the customer perceives
  • Degradations correlated with the network events behind them
  • Every finding arrives with an affected area and a recommended change
02

Mobile client based network QoS testing

Our mobile client solutions monitor perceived Quality of Experience directly on the device. The technology accesses radio, network and device-related parameters completely and transparently, which produces a genuine end-to-end picture: the radio conditions, what the network did, and what the application actually received.

  • Transparent access to radio, network and device parameters
  • Full end-to-end view rather than element-level inference
  • Benchmarking across areas, devices and competitor networks
03

Customer Emotion

Instrumentation tells you what happened; it does not tell you whether the customer found it acceptable. The same client population can be asked directly through a survey campaign, or assessed against performance indicators, to understand what each customer segment expects, and whether those expectations are being met.

  • Direct feedback through survey campaigns
  • Expectations understood per individual customer or segment
  • Measured experience compared against reported sentiment

More in Telecom

Mobile Network Solutions

Re-engineer coverage, capacity and quality from live network data.

Coverage Solutions

In-building systems and repeaters that close the coverage gap.

Telecom QoE

Measure what subscribers actually experience, not just what the KPIs say.

Internet & Broadband

Policy control, traffic shaping and customer value management.

Want this scoped against your numbers?

Tell us the constraint you are working against, and we will tell you honestly whether we are the right fit.

Start a conversation+966 50 414 4573